Tourism and hospitality

Reservation requests come in at any time of day. The assistant provides availability information, takes reservation requests, and maintains communication with your guest throughout their stay.

What does the assistant do for you?

Handles Calls

Responds to room, facility, and transportation inquiries 24/7.

Takes Booking Requests

Identifies dates, guest count, and room preference; provides real-time availability from the system.

Pre-Arrival Info

Shares check-in, location, and transfer details provided by your hotel with guests.

Post-Stay Call

Learns about the guest's experience and any issues requiring resolution.

Measures Satisfaction

Collects feedback regarding room quality, welcome, and service experience.

Payment Reminders

Sends reminders using booking payment details verified by your business.

Announces Campaigns

Communicates seasonal stay and package options to opted-in guests.

Analyzes Conversations

Reports the results of reservations, transfers, and guest requests.

MetafonicsTourism Intelligence

Room and reservation data

Hotel services and rules

Guest requests and conversations

MMetafonics Smart Communication

Intelligence and Insight

Service Library

Room availability

Room features

Booking request

Booking confirmation

Date change

Cancellation terms

Check-in info

Check-out info

Location

Transfer

Family stay

Group booking

Dining

Tour options

Accessibility

Special requests

Payment info

Arrival reminder

Guest satisfaction

Callback

Hotel and Service FlowsRoutes booking and guest requests to the relevant team.

Continuous FeedbackLinks the stay experience to service tracking.

Assistant Calls Guests After Their Stay

1
After check-out, the assistant calls the guest to ask about their stay, room conditions, and welcome experience.
2
It collects feedback on transfers, dining, and special requests under separate headings.
3
If a guest reports a wait during the return transfer despite a good stay, this feedback is recorded in detail.

4
Issues requiring resolution are forwarded to the guest relations team; a callback is scheduled if the team plans to follow up.
5
The conversation summary is added to the booking record. Future contact is planned only per guest consent and hotel protocols.

See the Outcome of Every Call on a Single Screen

Track booking requests, guest inquiries, and the results of post-stay follow-ups from a single screen.