Privacy Policy

Privacy Policy Effective Date: [Date] Last Updated: October 17, 2026 INTRODUCTION This Privacy Policy describes how Metafonics AI Technologies ("Metafonics," "we," "us," or "our") collects, uses, shares, and protects personal information. This Policy applies to users ("you," "your") of our website, https://metafonics.com (the "Site"), and our AI-powered phone assistant services (collectively, the "Services"). Metafonics AI Technologies is a U.S. company with its principal place of business at 1750 Rogers Ave, San Jose, CA 95112, USA. It is affiliated with the Turkish entity Metafonics Yapay Zeka Teknolojileri A.Ş. This Policy is designed to comply with applicable United States privacy laws, including the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), the CAN-SPAM Act, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA). By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services. 1. DEFINITIONS Personal Information: Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Sensitive Personal Information: A specific category of Personal Information, including but not limited to government-issued identifiers (like Social Security numbers), precise geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, the contents of a consumer's mail, email, or text messages (unless we are the intended recipient), and genetic or biometric data. Service Provider: A third party that processes information on our behalf. Third Party: Any entity other than Metafonics, our users, and our Service Providers. 2. INFORMATION WE COLLECT We collect information in the following ways to provide and improve our Services: 2.1. Information You Provide Directly This includes information you provide when you create an account, subscribe to our Services, or contact us for support: - Identifiers: such as your full name, email address, phone number, and company name. - Commercial Information: such as billing information, payment card details (processed by our third-party payment processors), and subscription history. - Communications: Any information you provide when you contact us via email at info@metafonics.com or through other support channels. 2.2. Information Processed on Your Behalf As an AI phone-assistant service, we process data that you and your customers generate when using the Services. This may include: - Audio Data: Recordings of phone calls handled by our AI assistant. - Communications Content: Transcripts of calls and any Personal Information or Sensitive Personal Information contained within those communications. - Customer Data: Contact information (phone numbers) of individuals who interact with our AI assistant on your behalf. When we process this information, we act as a "Service Provider" under the CCPA/CPRA, and our use of this data is governed by our agreement with you, our customer. 2.3. Information We Collect Automatically When you use our Site or Services, we automatically collect certain information: - Internet or Other Electronic Network Activity Information: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, and the dates/times of your visits. - Usage Data: Information about how you interact with our Services, such as features used and performance metrics. This is collected through cookies and similar tracking technologies. Google Ads measurement: when advertising measurement is permitted, our website reports clicks on WhatsApp links and the action that prepares a demo enquiry in WhatsApp to Google Ads. Google may receive page, browser and device information and advertising identifiers to measure and attribute ads and optimize campaigns. These events do not confirm that a message was sent, a conversation occurred or a customer purchased. We do not send the name, company or phone number entered in the demo form as conversion parameters. Details of Google's processing: https://business.safety.google/privacy/. Anonymous US solutions activity: when measurement is permitted and our hosting service confirms a US country signal, we store the event type (page opening or WhatsApp link click), the fixed page path (/en or /en/solutions), country US and server receipt time in Lovable Cloud for aggregate reporting by Metafonics. No name, contact details, IP address, browser identifier, advertising click identifier or WhatsApp message content is stored in these event records. These events do not identify unique people, customers, sent messages or advertising attribution. Rejection in Cookie settings and Global Privacy Control block new records; unknown country signals are not recorded. For visitors located in the United States, Google Ads measurement is on by default unless you opt out using the "Do Not Sell or Share My Personal Information" link or Cookie settings, or your browser sends Global Privacy Control. Everywhere else, including Türkiye and the EEA/UK/Switzerland, Google Ads is blocked until you accept advertising measurement. You can reject or later withdraw permission using Cookie settings; an explicit rejection is respected elsewhere too. We also honor Global Privacy Control by blocking advertising measurement. Your choice and the notice version, time and language are recorded in your browser; earlier acceptance evidence is retained when you withdraw. Messages you choose to send in WhatsApp are processed by WhatsApp under its own terms and privacy policy. 3. HOW WE USE YOUR INFORMATION We use the information we collect for the following business and commercial purposes: - To Provide and Maintain the Services: To create and manage your account, process payments, and deliver the core functionalities of our AI phone-assistant. - To Communicate with You: To respond to your inquiries, send administrative information (like updates to our terms or policies), and provide customer support. - For Marketing and Advertising: To send you marketing communications about our products and services, in compliance with the CAN-SPAM Act. You may opt out of these communications at any time. - For Security and Fraud Prevention: To protect the integrity of our Services, prevent fraud, and enforce our terms of service. - For Analytics and Improvement: To understand how our Services are used, diagnose technical issues, and develop new products and features. - To Comply with Legal Obligations: To comply with applicable laws, regulations, court orders, or other legal processes, such as responding to a subpoena. 4. HOW WE SHARE YOUR INFORMATION We disclose information in the circumstances below, including the permitted Google Ads measurement described in Section 2.3. You can disable advertising measurement through Cookie settings or Global Privacy Control. 4.1. With Service Providers We may share your information with trusted third-party Service Providers who perform services on our behalf, such as cloud hosting (e.g., Amazon Web Services), payment processing, data analytics, and customer support. These providers are contractually obligated to protect your information and are prohibited from using it for any other purpose. 4.2. For Legal Reasons We may disclose your information to law enforcement, government authorities, or other Third Parties if we believe it is necessary to: - Comply with a valid legal obligation, court order, or governmental request. - Protect the rights, property, or safety of Metafonics, our users, or the public. - Detect, prevent, or otherwise address fraud, security, or technical issues. Where legally permissible, we will make a reasonable effort to notify you before disclosing your information in response to such a request. 4.3. In Connection with a Business Transfer In the event of a merger, acquisition, bankruptcy, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your Personal Information. 4.4. With Your Consent We may share your information with Third Parties when we have your explicit consent to do so. 5. YOUR PRIVACY RIGHTS Depending on your jurisdiction, particularly if you are a California resident, you have specific rights regarding your Personal Information. These rights include: - The Right to Know and Access: You have the right to request details about the categories and specific pieces of Personal Information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we have disclosed it. - The Right to Deletion: You have the right to request that we delete Personal Information we have collected from you, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, or comply with a legal obligation). - The Right to Correction: You have the right to request that we correct inaccurate Personal Information that we maintain about you. - The Right to Opt-Out of Sale or Sharing: You can disable advertising measurement through the "Do Not Sell or Share My Personal Information" link in the footer or Cookie settings. We honor Global Privacy Control for advertising measurement; contact us if you have questions about other disclosures described above. - The Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to direct us to limit our use of your Sensitive Personal Information to that which is necessary to perform the services or provide the goods reasonably expected by an average consumer. - The Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. To exercise these rights, please contact us by email at info@metafonics.com or by mail at our address listed in Section 14. We will verify your request using the information associated with your account. 6. DATA SECURITY We implement and maintain reasonable administrative, technical, and physical security measures designed to protect the Personal Information in our control from unauthorized access, use, modification, or disclosure. These measures include encryption, access controls, and secure network architecture. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security. 7. DATA RETENTION We will retain your Personal Information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon termination of the purpose for which it was collected or upon your written request, we will take reasonable steps to either delete or anonymize your Personal Information in a secure and irreversible manner. 8. CHILDREN'S PRIVACY (COPPA) Our Services are not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have inadvertently collected Personal Information from a child under 16, we will take steps to delete such information from our systems promptly. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us. 9. MARKETING COMMUNICATIONS (CAN-SPAM) We may send you marketing emails about our Services. In compliance with the CAN-SPAM Act, all marketing emails will include a clear and conspicuous "unsubscribe" link that you can use to opt out of future marketing communications. Transactional or service-related emails (e.g., billing notices, policy updates) are not subject to this opt-out. 10. "DO NOT TRACK" SIGNALS (CalOPPA) Some web browsers may transmit "Do Not Track" (DNT) signals. Currently, there is no industry standard for how to interpret these signals. Therefore, our Services do not currently respond to DNT signals. 11. GOVERNING LAW AND JURISDICTION This Privacy Policy and any disputes arising out of or related to it shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding shall be brought exclusively in the federal or state courts located in Santa Clara County, California. 12. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our Site and updating the "Last Updated" date at the top of this policy. We may also provide notice via email or through our Services. Your continued use of the Services after any changes constitutes your acceptance of the new Privacy Policy. 13. NO WAIVER No failure or delay by us in exercising any right, power, or privilege under this Privacy Policy will operate as a waiver thereof, nor will any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof. 14. CONTACT INFORMATION If you have any questions, concerns, or requests related to this Privacy Policy or your Personal Information, please contact us. The supervisory authority for data protection matters in the United States includes the Federal Trade Commission (FTC) and state Attorneys General, such as the California Attorney General. Metafonics AI Technologies 1750 Rogers Ave San Jose, CA 95112 USA Email: info@metafonics.com Website: https://metafonics.com Registration Number: [ ... ] Google Analytics (Google LLC) uses cookies and session identifiers, only with analytics consent, to associate page visits, traffic sources, approximate country/device information, demo form opens/completions and WhatsApp transitions. Names, phone numbers, business names and message text from forms are not sent to Analytics. A WhatsApp transition does not confirm a sent message. Analytics requires consent in every country; GPC blocks measurement. Your choices, time, language, region and notice version are stored in your browser; earlier acceptance evidence is preserved on withdrawal. Withdraw using Cookie preferences in the footer. Google data use: https://business.safety.google/privacy/