01Handles Calls
Learns about fault, maintenance, and installation requests; routes to the relevant service.
All industries
Technical service and support
Fault reports are opened with accurate information and reach your team, classified. Your customer is informed at every step of the service process.
What does the assistant do for you?
01
02Schedules Service Visits
Takes address and time preferences; organizes the visit process via the linked service calendar.
03Collects Device Info
Records device type, brand, model, and the issue observed by the customer.
04Post-Repair Call
Asks about device operation and whether the previous issue persists.
05Measures Satisfaction
Learns about the technician visit, timing, and communication experience.
06Payment Reminders
Sends reminders using transaction and payment details verified by your service.
07Maintenance Reminders
Notifies opted-in customers of the scheduled maintenance period for their device.
08Analyzes Conversations
Categorizes device, fault, and repeat service requests; reports results.
MetafonicsTechnical Service Intelligence
Device and work order records
Service area and rules
Fault conversations and notes
MMetafonics Smart Communication
Service Library
Fault reporting
AC service
Appliances
Boiler service
Installation
Periodic maintenance
Device model
Serial number
Warranty info
Service visit
Address confirmation
Time change
Work order tracking
Part request
Repair status
Delivery info
Payment info
Recurring fault
Satisfaction
Callback
Device and Service FlowsTransfers fault details to the correct technical team.
Continuous FeedbackIntegrates post-repair responses into service tracking.
Assistant Follows Up With Customers Post-Repair
- 1
After a service procedure, the assistant calls the customer to check if the reported issue has recurred.
- 2
It asks for observed symptoms and timing; it does not provide remote diagnosis or recommend risky interventions.
- 3
If a customer reports water leakage from an AC after cooling is restored, this repeat request is logged.
- 4
The issue is forwarded to the technical team. If a check-up is planned, the address and time are re-confirmed.
- 5
The conversation summary is added to the work order; the technical team tracks the repeat visit and solution status.
See the Outcome of Every Call on a Single Screen
Track fault logs, service visits, and the results of post-repair follow-ups from a single screen.
