01Answers Calls
Answers incoming calls instantly, handles frequent questions and guides patients to the right process.
Hospitals and ClinicsEvery Patient,
Every Patient,
Precisely Guided
Metafonics’ AI voice assistant for healthcare manages the entire patient journey 24/7, from scheduling and intake to reminders and follow-up calls.
Patient
Hi, I was seen last week. I’d like to book a follow-up appointment.
Your assistant
What does it do?
01
02Manages Appointments
Books, confirms and reminds appointments, and takes change requests when needed.
03Informs Before Treatment
Shares preparation instructions, precautions and key information with patients.
04Follows Up After Treatment
Makes check-up calls, asks about recovery and collects the necessary feedback.
05Measures Satisfaction
Measures patient experience, analyses satisfaction and collects feedback.
06Reminds About Payments
Provides payment information, sends balance reminders and supports collections.
07Announces Campaigns
Delivers treatment and service campaigns to the right patients and gathers interest.
08Analyses Conversations
Classifies conversations, reports outcomes and delivers clear insights for your team.
Metafonics Healthcare Intelligence
Patient History & Appointment Records
Clinical Procedures & Routing Rules
Call Recordings & FAQs
M Metafonics AI Engine
Specialty Library
Orthopedics
Ophthalmology
Internal Medicine
Women's Health
Dermatology
Community Health Center
Health Systems
ENT
Gastroenterology
Podiatry
Pain Management
Mental Health
Neurology
Urology
Radiology
Oncology
Cardiology
Allergy
Emergency Medicine
Pediatrics
Per-Clinic, Per-Specialty WorkflowsCustom rules and edge cases are applied for every clinic and specialty.
Continuous FeedbackInsights from clinicians, staff and patients feed back into the system.
Your Assistant Follows Up With Patients After Every Visit
- 1
Two days after the visit, the assistant calls the patient. It learns how the treatment is progressing, how the patient feels and whether their complaints have eased.
- 2
It asks whether she is taking her prescribed medication regularly and whether she has missed any doses.
- 3
It checks her temperature, how the pain is progressing and whether any new symptoms such as cough, nausea or rash have appeared.
- 4
The patient says, “My fever is down but the cough continues at night”; the assistant records the answers and immediately flags any warning signs to the doctor.
- 5
A call summary is added to the patient file; if the doctor sees fit, the assistant books a follow-up appointment the same day.
See the Outcome of Every Call on One Screen
Track why your patients call, which requests are resolved and how callbacks turn out all from a single screen.
