01Handles Calls
Answers salon service and appointment questions; routes to the appropriate process.
All industries
Beauty and care
You can't answer the phone during a session; the assistant does. It manages appointments, fills empty slots, and announces your campaigns to customers.
What does the assistant do for you?
01
02Manages Appointments
Evaluates day, time, and specialist preferences on the linked calendar; processes changes.
03Pre-Appointment Info
Shares preparation and service information approved by your salon.
04Post-Treatment Call
Learns about the client's salon experience and any questions regarding the service.
05Measures Satisfaction
Collects feedback on the welcome, treatment, and specialist communication.
06Package Information
Shares approved session, package, and payment info; schedules reminders.
07Announces Campaigns
Informs opted-in clients about salon campaigns and available time slots.
08Analyzes Conversations
Categorizes appointment, change, and service interest; reports results.
MetafonicsBeauty and Wellness Intelligence
Service and appointment records
Salon and specialist rules
Client feedback
MMetafonics Smart Communication
Service Library
Service menu
Hair care
Haircut
Coloring
Manicure
Pedicure
Skincare
Specialist preference
Branch preference
Appointment request
Time change
Cancellation info
Available slots
Prep information
Session plan
Package info
Product inquiry
Campaign interest
Satisfaction
Callback
Salon and Specialist FlowsTransfers service and time preferences to the relevant team.
Continuous FeedbackConnects the salon experience to the next communication.
Assistant Follows Up With Clients Post-Treatment
- 1
After a salon visit, the assistant calls the client to learn about the service experience and specialist communication.
- 2
It collects post-service questions and shares only general care information approved by your salon.
- 3
If a client prefers evening slots for future maintenance after a haircut, this preference is recorded.
- 4
New appointment requests are evaluated by specialist and branch preference; urgent feedback is sent to the manager.
- 5
The conversation summary is transferred to the client record; appointments and follow-ups are tracked by your salon team.
See the Outcome of Every Call on a Single Screen
Track appointment requests, service preferences, and post-treatment client follow-up results from a single screen.
