01Handles Calls
Manages service, sales, and spare parts inquiries, routing requests to the correct team.
All industries
Automotive and services
Service appointments, maintenance periods, and after-sales communication are handled regularly by a single assistant. Your customer hears about their vehicle's maintenance time directly from you.
What does the assistant do for you?
01
02Manages Appointments
Schedules maintenance and test drive appointments on the linked calendar and processes changes.
03Pre-Service Information
Shares vehicle check-in procedures and preparation details approved by your service center.
04Post-Service Follow-up
Calls the customer after vehicle delivery to collect feedback regarding the work performed.
05Measures Satisfaction
Inquires about the service and delivery experience, relaying pending issues to your team.
06Payment Reminders
Sends polite reminders using invoice and payment details provided by your service center.
07Announces Campaigns
Communicates maintenance, tire, and accessory campaigns to customers with communication consent.
08Analyzes Conversations
Categorizes maintenance, fault, and sales requests; reports conversation outcomes.
MetafonicsAutomotive Intelligence
Vehicle and customer records
Service rules and calendar
Conversation and delivery notes
MMetafonics Smart Communication
Service Library
Periodic maintenance
Fault reporting
Service appointment
Appointment change
Vehicle intake
Delivery information
Service follow-up
Maintenance reminder
Spare parts
Accessories
Test drive
New vehicle
Pre-owned
Appraisal
Warranty information
Roadside assistance
Invoice request
Payment reminder
Satisfaction
Callback
Automotive Specific FlowsRoutes requests to the correct advisor with accurate information.
Continuous FeedbackIntegrates post-service responses into the follow-up process.
Assistant Follows Up With Customers Post-Service
- 1
The assistant calls the customer after vehicle delivery to learn about the service experience and current vehicle status.
- 2
It conveys information approved by your service center regarding the procedures; it does not provide technical diagnosis or safety guarantees.
- 3
If a customer reports a recurring sound after maintenance, the assistant notes this specific request in detail.
- 4
The recurring complaint is forwarded to the service advisor. If a check-up is recommended, a suitable time is selected from the calendar.
- 5
The conversation summary is transferred to the service record; the follow-up request and appointment status are monitored by your team.
See the Outcome of Every Call on a Single Screen
Track customer maintenance, fault, and sales requests, service appointments, and post-delivery follow-ups from a single screen.
