Your customer calls for service
During the call, the assistant collects the vehicle maintenance request, preferred day, and request for directions.
WhatsApp IntegrationService confirmation and directions, right after the call.
The assistant finalizes the appointment details during the phone call, then prepares a WhatsApp booking confirmation followed by the service location.
Customer calls
“Can I schedule a service appointment for my car tomorrow? Could you also send me your location?”
Service request understoodAppointment details clarifiedLocation message prepared
Receiving call
01Call02Analysis03WhatsApp message ready
How it works
Appointment and location details come together
The agreed appointment time and service location are prepared for a single WhatsApp conversation.
The conversation continues on WhatsApp
With an eligible business account and the recipient’s permission, the appointment confirmation is sent after the call, followed by the map location. Customer replies can be followed in the same conversation.
Benefits for your business
After the call, your customer receives written confirmation of the appointment time, followed by the service location in the same WhatsApp conversation.
Get information to your customers
Create workflows for sharing locations, quotes, and documents discussed during a call.
Keep your team informed
Route important requests and follow-up needs to the right people.
Organize reminders
Plan appointment reminders and informational messages alongside your phone workflows.