Your customer explains the request
During the call, the assistant collects the shipment details and the requested delivery address change.
Telegram IntegrationGet phone requests to the right team promptly.
The Metafonics AI assistant identifies the delivery address change request during the phone call, summarizes the key details, and sends a Telegram notification to the appropriate team through the configured connection. The change remains pending authorized approval.
Customer calls
“I’d like to change my delivery address.”
Request understoodCall summarizedLogistics team selected
Receiving call
01Call02Analysis03Telegram notification ready
How it works
The request becomes a clear summary
The assistant summarizes the address change request, identifies the logistics team, and states in the notification that authorized approval is required.
The right team receives the message
Through the configured connection, the notification is automatically sent to the designated Telegram group. The team sees the request, responsible department, and pending approval in one message.
Benefits for your business
Your logistics team receives the address change request for review. The notification makes clear that authorized approval is still required; the address change is not confirmed as completed.
Prompt team notifications
After the call, your team can see the request in Telegram without another round of phone calls to pass along the details.
Route requests to the right team
Requests go to the relevant group designated during setup, so sales, operations, or service teams know what needs follow-up.
Less manual follow-up
Instead of rewriting and sharing notes individually, your team can focus on reviewing the request, obtaining any required approval, and resolving it.